A Conductor of Partnerships: Dr. Tom Nevill on Innovation and Apprenticeships at GateWay Community College
Located in the metropolis of Phoenix, Arizona, GateWay Community College is at the center of both growing industries and a growing population.
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Classroom space is one of the most foundational resources institutions oversee, yet there is no single, consistent approach to how it is managed. According to a survey by AACRAO on academic operations and student success, 98% of institutions report actively managing classroom space, underscoring how universal this responsibility has become across higher education. At the same time, how that space is governed, optimized, and supported varies widely from campus to campus.
Responses from 281 undergraduate-serving institutions offer a clear view into who oversees classroom space management, the tools institutions rely on, and the principles that guide space decisions. Together, these findings reveal how inefficiencies in process, policy, and technology quietly limit institutional capacity and where opportunities for improvement begin.
In half of the institutions surveyed by AACRAO, the registrar leads classroom space management, a fact that reinforces the central role registrars play in coordination of academic resources. Other institutions assign oversight to provosts, deans, or senior academic administrators, creating a mix of governance structures across campuses.
This wide range of oversight models shapes how institutions approach classroom space decisions. When leadership spans multiple roles, classroom space management requires stronger coordination, clearer visibility, and shared data to ensure consistent decisions across academic units. Clear ownership paired with unified, transparent systems helps leaders move from reactive coordination to intentional planning.
Clear ownership sets direction for classroom space management, but tools dictate whether that direction results in efficient execution. According to the AACRAO survey, 57% of institutions use a technology solution designed specifically to support classroom space management, while others rely on general systems, spreadsheets, or manual coordination.
For some institutions, the use of manual, fragmented tools creates unnecessary complications. One respondent described the process plainly, “Lots of emails, lots of schedule changes, all done through MS Excel and email. It’s ridiculous.” Without shared visibility into space and schedules, teams spend time resolving conflicts instead of planning proactively.
In contrast, institutions that rely on dedicated space-management systems report clearer outcomes. One institution shared, “We use the XYZ system to optimize classroom scheduling for classes and labs. Then facilities are available for other functions or events. The optimization allows us to take care of back-to-back scheduling and accessibility issues.” By replacing manual coordination with purpose-built tools, institutions gain shared visibility, protect accessibility needs, and make more effective use of existing space.
Purpose-built tools help institutions coordinate classroom space, but space management policies determine who benefits from that coordination. According to the AACRAO study, almost half of the institutions surveyed allow departments or colleges to withhold some classroom or lab space for their courses only, which narrows institutional options during scheduling.
Many institutions use a single policy for classroom space management, with 62% reporting this approach. However, the substance of those policies varies. Of the institutions that operate with a singular policy, 31% exclusively open all available classrooms and labs for immediate optimization, while others retain local control that limits flexibility. These choices shape how effectively institutions align space with scheduling priorities.
Institutions that leverage modern classroom space management tools gain the visibility needed to coordinate across units and respond to demand in real time. Shared systems and consistent principles also help turn space from a constraint into a strategic asset that supports student success.
Inefficient classroom space management limits institutional capacity not because institutions lack effort, but because many rely on outdated processes that lack transparency. Institutions that adopt clear principles and modern, integrated approaches to academic operations can reduce complexity, improve scheduling outcomes, and make better use of existing resources. Looking ahead, institutions have an opportunity to invest in integrated academic operations that connect space, scheduling, and data to better serve students and institutions alike.