A Conductor of Partnerships: Dr. Tom Nevill on Innovation and Apprenticeships at GateWay Community College
Located in the metropolis of Phoenix, Arizona, GateWay Community College is at the center of both growing industries and a growing population.
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Course schedules sit at the intersection of institutional priorities and student realities, directly influencing the student experience. At many institutions, non-traditional students now represent the majority of the student population and can no longer be treated as an afterthought in academic planning. For non-traditional students balancing employment, caregiving, military service, or reliance on public systems, even small scheduling misalignments can create significant barriers.
Yet when schedules are built, student needs are rarely the primary consideration. According to an AACRAO scheduling survey of over 340 institutions, faculty availability is the most influential scheduling factor for 89% of respondents.
Research on equitable scheduling from Coursedog on Course Scheduling Essentials for Equitable Access & Completion reinforces that missed access does not simply cause inconvenience. It can affect financial aid eligibility, delay progress, or force students to reduce their course load. By examining how different non-traditional student populations interact with course schedules, institutions can take practical steps toward schedules that better align with real student lives and support persistence.
For students with external commitments, flexibility is not optional; it is foundational. Employment, childcare schedules, and military timelines shape what is possible each term and often leave little room for adjustment once course times are set.
As one student shared in Students Tell All: 5 Reasons Students Struggle to Access the Courses They Need, “I struggle during scheduling classes because I have three kids and they don't always have classes on the days that I need them to at the times that I need them to.”
Institutions can respond to this need for flexibility with intentional scheduling design. Morning or evening course blocks help employed students avoid long campus gaps that interfere with shifts. Courses that conclude before local school dismissal times support students with caregiving responsibilities. Accelerated terms and rolling admissions help active military students access and complete coursework before deployment. In each case, thoughtful structure, not simply more sections, creates schedules that reflect the realities students manage daily.
Beyond flexibility, course schedules also determine whether students can enroll in enough credits to maintain essential financial aid and benefit eligibility. Students who rely on federal financial aid must maintain full-time enrollment to remain eligible for benefits. A missed section, a scheduling conflict, or a required course offered only once per year can reduce a student’s credit load below the threshold needed to receive aid. In these cases, course availability directly influences whether students can afford to continue their education.
For military-affiliated students who use VA education benefits, enrollment status is directly tied to financial support. These students often follow structured academic plans that align with benefit guidelines. When required courses are unavailable or delayed, students may face interruptions in funding that complicate both their academic and financial plans.
Institutions that proactively align course availability with credit load requirements help protect both momentum and eligibility. Offering adequate sections of required courses, monitoring fill rates, and identifying credit shortfall patterns allow institutions to intervene before students lose eligibility. When scheduling decisions account for aid and benefit requirements, institutions strengthen compliance and preserve academic momentum.
While eligibility keeps students enrolled, access to services ensures they remain supported. Low-income students often rely on campus tutoring, computer labs, food access, and other essential services to stay on track personally and academically. If courses are offered at times when these services are unavailable, students may attend class but lack the resources needed to succeed.
Local transit schedules add another layer of complexity. Courses scheduled before the first bus arrives or after the final route departs can create logistical barriers that are difficult to overcome. Students need adequate time to travel to and from campus within the operating hours of local transit systems.
Course schedules that align with service hours and transportation access help create realistic pathways for students. When academic leaders use coordinated data across scheduling, services, and enrollment patterns, they create a more cohesive experience that supports both effective resource allocation and student success.
Non-traditional students often operate with tighter margins and greater exposure to disruption. Course schedules that overlook these realities can unintentionally widen gaps in access and momentum. When academic operations leaders coordinate data, demand, and timing with intention, they create schedules that advance resource allocation and strengthen student outcomes.